United Airlines fined $1.9 million
The Department of Transportation (DOT) has fined United Airlines $1.9 million for violating rules regarding how long customers can be held on planes on the ground, the Department of Transportation announced Friday.
Passengers must return to the terminal if the aircraft has stopped for more than three hours on internal flights and more than four hours on international flights.
The Department for Transport said long runway delays by United affected 3,218 passengers on 20 domestic flights and five international flights between December 2015 and February 2021.
The most extended delay in 2016 was for an international flight. According to the consent order, passengers had to sit on a plane on the ground for more than five hours.
United Airlines has to pay $950,000 in 30 days, with the Transportation Department giving the company $750,000 in credit to compensate passengers and $200,000 in credit to create a tool to avoid more flights.
Most of the long delays were due to bad weather, the company said in the approval order.
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